Refund Policy

Last Updated: November 2025

Overview

Because our products are produced and fulfilled by Printful on a made-to-order basis, our refund policy is aligned with Printful’s fulfilment policies.

When Refunds Are Available

You may request a refund or replacement when one or more of the following apply:

• The product arrives damaged or defective. help.printful.com+2help.printful.com+2

• The product was mis-shipped: wrong item, wrong design, wrong size (fulfilment error) by Printful. help.printful.com+1

• The package was lost in transit (subject to tracking and carrier confirmation) or returned to sender through no fault of the customer. Printful+1

When Refunds Or Replacements Are Not Available

Refunds, replacements or exchanges are not available for:

• Change of mind, buyer’s remorse, wrong size/colour selected, wrong shipping address provided by you. Printful+1

• Items that have been used, altered, or damaged after delivery.

• Orders delivered correctly and with proof of delivery, unless a fulfilment error or manufacturing defect applies.

How To Request A Refund or Replacement

1. Contact us at [insert your contact email] within 30 days of delivery, and include:

   • Your order number.

   • A description of the issue.

   • Clear photos showing the damage, defect or error.

2. We will submit the claim to Printful on your behalf. Printful will evaluate the issue and determine whether a free replacement or refund is applicable. help.printful.com+1

3. If approved, the refund will be issued to the original payment method, or a replacement item will be sent at no cost.

4. If the claim is not approved (e.g., issue due to you selecting wrong size/color), we will notify you and no refund or replacement will be offered.

Processing Time

• Refunds may take several business days to appear on your account, depending on your payment provider.

• Replacement orders are subject to Printful’s typical fulfilment and shipping timelines.

Shipping Costs and Customs

• Shipping charges initially paid by you are non-refundable unless the return is due to our error or Printful’s error.

• For international orders, you are responsible for any customs/duties paid. These are generally non-refundable unless the product is returned due to error or defect.

Additional Notes

• In the event a package is returned to us or to Printful because of an invalid or incomplete address you provided, you may choose to pay for reshipment instead of requesting a refund. Printful

• If you believe you have a right to a refund under your local consumer laws in addition to this policy, please contact us and we will do our best to address your request.